Frequently Asked Questions

What Are Your Estimated Free Shipping Delivery Times?

This depends on where in the world you are located. While we are so happy we can provide free shipping to everyone worldwide, some places to take longer than other.

Your order will be sent out from our warehouse on average within 3 days of ordering and from there our average shipping times are:

USA: 5­-8 business days
Canada: 6­-12 business days
World: 10­-20 business days

Most of our products are stored in multiple warehouses around the world for faster shipping; however, some products are sent from one location only. As such, these have longer estimated delivery times of up to 35-50 days, depending on your address, and are clearly labeled as such. Please chat with us in advance should you have any concerns.

Do You Offer Expedited / Faster Shipping?

We are working on that! But, because our products come from all over the world, it could get quite expensive and we would no longer be able to offer it for free.

But the good news is that the USPS is working with small businesses to decrease shipping times. If you have an urgent need on a specific product, ask us in advance and we might be able to sort something at an additional cost.

It’s Been A Few Days And I Still Haven’t Received My Tracking Number?

Don’t worry! It is on its coming! The way our tracking system works is that it won’t update you until the product has left the warehouse and on it’s way. Most of the time the system updates within a few days of placing an order. If it hasn’t, please email us at

I’m Tracking My Order, But It Isn’t Showing Any Movement. What Gives?

Sometimes the packages get stuck in customs and it takes a moment to update the tracking info. If you don’t see any movement for 10 days after getting your tracking number, please email us at

What Do I Do If My Order Never Arrived?

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at making sure you quote your order number. All of our products are sent with tracking information and for packages lost in transit, we’ll cover the costs of reprinting and shipping a replacement order for you.

In this case, it would also be good to double check that with your local post office to try locate the lost order.

In the extremely unusual situation where your tracking informations shows the package has been delivered but you thin you have not received it, please get in touch and we will see what can be done.

Please be aware: All claims must be submitted no later than 4 weeks after the estimated delivery date.

What Are The International Taxes, Duties, Etc. That I Have To Pay?

We are legally required to charge three different types of taxes:

  1. Sales tax on some orders going to the US, set by each state.
  2. VAT (value-added tax) on some orders going to the EU & the UK.
  3. GST (goods and services tax) to all orders going to Australia and New Zealand.

These are all included in the final check out price and are clearly visible.

As we ship anywhere in the world, on rare occasions it is possible that other international shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take any responsibility for customs fees.

What About Damaged Items? Or If My Order Is The Wrong Size?

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at and we’ll let you know what your next steps are.

Why Did My Order Not Come All At Once?

Remember, we ship from all over the world direct from our suppliers. That means your order might come in multiple packages. Think of it like your birthday present every time you go to the mailbox! A different package everyday! However, you should get individual tracking numbers for each of the packages.

Can I Amend My Order Or Address After I Have Placed it?

Unfortunately, it is difficult to change your order or the shipping address once it has been placed. We aim to deliver the best products and services for you, so our warehouse is processing orders within a few hours of receiving them.

If a change is absolutely necessary please contact us within 3 hours max from when the order is placed and we will do our best to help out.